Reporting poor service

Unfortunately, I don't see a "circuit breaker" in these types of situations. Although a bit extreme, you may want to report rude behavior and/or poor service to SSA’s customers via the Office of the Inspector General.

The OIG receives employee-related and other allegations through SSA’s fraud hotline. OIG then passes these allegations to the responsible SSA component for investigation, resolution, and if necessary referral
back to the OIG Office of Investigations.

The only way I know to contact the OIG directly is via this page :
http://www.ssa.gov/oig/hotline/index.htm