Not affiliated with the US Social Security Administration
My mother has been on SSI for about 7 years. She hasn't needed to change anything until now. She recently moved in with me in Harlingen, Texas. She was diagnosed with lung cancer last week and now has to be on oxygen 24/7. We spent 2 1/2 hours at the Harlingen office waiting to change her address from New Mexico to Texas. Meanwhile, she ran out of oxygen. I informed the security guard of this and they called us back immediately. Sounds good right? No, D S, the agent, was rude and brutal to my mother. She told her she needed to make sure she had plenty of oxygen when she goes to the office. Well, it was a FULL tank when we started. Not her fault that they took so long. She told her that she had been on SSI for years now and know how things work around there. I proceeded to inform the agent that she never needed any changes and she was just diagnosed. She said they could not help her, that someone would have to call her. WEll, no one has. I cannot believe that she was soooooo rude. My mother couldn't even hardly talk, she was that lower on oxygen in her body. Now there should be some kind of procedure that helps disabled people. They should not be critized for something that is out of their control. Just think it is aweful.
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