Re-instatement of benefits

A family member was incarcerated for violation, he is border line retarded due to a head injury, he also has a severe seizure disorder, memory loss, left sided weakness and severe migraines, when I took him to the SS office, they said his files were destroyed; you mean to tell me after 1-2 years they destroy someones files who have been on disability for over 15 years! Now he has to go through the entire process all over again, leaving him without medical care and medication for his seizures. What kind of system does our so called "Government" run, even in the medical field we are bound by law to keep records for at least 5-7 years. So now we wait for him to have a seizure or stroke or worse!